A‑VOID / SUPPORT
Something approaching?
Tell me what happened. A‑Void is small enough that support still reaches a person.
Contact
Email email@marianfusek.com and include “A‑Void Support” in the subject if your mail app does not add it automatically.
There is no support account or ticket portal. Support is handled by email, directly by Marián Fůsek.
What to include
A short description of what you expected, what happened instead, your iPhone model, iOS version and A‑Void version will usually make troubleshooting faster.
Please do not send your Apple Account password, payment-card details, full passport or ID numbers, medical records, or other sensitive information that is not needed to explain the issue.
Purchases and subscriptions
A‑Void Plus purchases are processed by Apple. Apple controls billing, subscription cancellation and refunds. If the issue is a charge, renewal, refund or App Store transaction, use Apple’s subscription and purchase support as well as emailing us if you need help understanding the A‑Void feature.
For the features included in Plus, see the Terms and the A‑Void Plus description in the app.
Problems with the app or a paid feature
You can report defective functionality to email@marianfusek.com or the operator’s postal address below. Include a description, your app and iOS versions and the remedy you request. We will confirm receipt by email and handle digital-content complaints within a reasonable time, taking their nature and purpose into account.
Depending on the circumstances, your statutory rights can include correction, a proportionate price reduction or termination with a refund. Apple’s purchase tools do not replace those rights. See Complaints and consumer rights for the procedure and the Czech Trade Inspection Authority’s out-of-court dispute-resolution details.
Support and privacy
A‑Void does not operate a support ticketing system or separate support database. If you email us, we process the information you choose to send so we can read and answer it. Our legal basis is our legitimate interest in responding to support requests and maintaining A‑Void, or the performance of a contract where your message concerns a purchase or subscription.
We retain support correspondence for 24 months after the last substantive contact, unless it is necessary to keep it longer to establish, exercise or defend a legal claim or to meet a legal obligation. Email providers may retain copies under their own policies.
For the app’s local storage, iCloud, widget, notification, backup and export behavior, read the Privacy page.
Operator
Marián Fůsek
IČO 75884038
Kulturní 1759
756 61 Rožnov pod Radhoštěm
Czech Republic